Frequently Asked Questions
A few answers to common questions about working with Energy UI.
Does signing an LOA mean I have entered into an energy contract?
No. The Letter of Authority supplied by Energy UI Ltd authorises us to obtain information and assist with specified utility matters. It does not authorise Energy UI Ltd to accept an energy supply contract on your behalf. You must review and agree any supply contract yourself with the provider.
What information might you need?
Depending on the enquiry, we may request site addresses, meter details, recent bills, meter readings and relevant account information.
Can you help with a billing dispute?
We can assist with gathering information and communicating with the relevant provider. The supplier remains responsible for its billing decisions and account corrections.
Do you guarantee savings?
No. Prices and availability change. Any potential saving depends on your current arrangements, usage, eligibility and the offers available at the time.
How do I contact you?
Call 07454 833007 or email help@energyui.co.uk.