Customer information

Terms & Conditions

Terms relating to Energy UI Ltd's contract checking, procurement and customer support services.

This web page is a concise website summary, not a replacement for the complete terms supplied with your Letter of Authority. The signed customer documentation takes precedence where applicable. Have the final wording reviewed before publication.

1. About Energy UI Ltd

Energy UI Ltd (company number 13789466), 133 Tame Road, Birmingham, England, B6 7DG. Telephone 07454 833007; email help@energyui.co.uk.

2. Scope of services and authority

Services may include obtaining utility account information, bills, prices and meter information; assisting with billing disputes and adjustments; discussing procurement options; and supporting specified supplier or metering enquiries. The scope of authority is limited to the Letter of Authority signed by the customer.

3. No authority to accept supply contracts

The Letter of Authority does not permit Energy UI Ltd to accept an energy supply contract on the customer's behalf. The customer must review and agree any supply contract directly with the relevant provider.

4. Quotations and supplier contracts

Quotations are subject to supplier availability, eligibility, market conditions and the information supplied. Unless expressly confirmed by the provider, a quotation is not a guarantee that rates will remain available. Any supply contract is between the customer and the provider.

5. Commission and charges

Energy UI Ltd may receive commission from a utility provider for introducing supply contracts. As set out in the customer documentation, commission may be incorporated into unit rates or standing charges. Water-related charges and any separately agreed company charges will be explained in the relevant documentation.

6. Customer responsibilities

Customers must provide accurate and complete information, notify Energy UI Ltd of relevant changes, review supplier documentation and pay amounts due to their providers under their own contracts.

7. Complaints

Our complaints process is available on the Complaints Procedure page.

8. Data protection

Personal and business information is handled as described in our Privacy Policy and the applicable customer documentation.

9. Liability and general provisions

Nothing in these terms excludes or limits liability where it would be unlawful to do so. These terms are governed by the laws of England and Wales, subject to any mandatory legal protections that apply.

Full customer terms

The complete LOA and terms document should be provided to customers as part of the engagement. The source document supplied for this website project is included in the ZIP as Energy-UI-LOA-and-Terms-Source.docx.