Meter information

Meter Reading Help

Accurate meter information can help suppliers maintain up-to-date accounts.

Before taking a reading

Check that you are reading the correct meter for the site and fuel.
Make a note of the meter serial number where visible.
Record the reading exactly as displayed, following the meter type's instructions.
Take a clear photograph showing the meter display and serial number if possible.

Digital meters

Some meters cycle through several screens. Look for the register or reading information relevant to your electricity or gas account. For multi-rate meters, record each relevant register separately.

Submitting a reading

Send the site address, meter serial number, reading and date to help@energyui.co.uk. Please do not send photographs that expose unrelated personal or account information.

If a meter appears damaged, unsafe or is displaying an error, do not interfere with it. Contact the relevant supplier or metering/network operator.